American Express is hiring for Customer Service Analyst

www.dJobbuzz.com 24/04/2024

Company Name	American Express
Company Website	http://americanexpress.com/
Job Role	Customer Service Analyst
Job Type	Fresher Experienced
Job Location	Gurgaon
Education	Graduate
Branch	Aerospace Engineer Electromechanics Engineering Thermal Engineering MBA Industrial Engineer Automobile Engineering Electrical and Electronics Engineering Production Engineering Mechatronics Chemical Mining Civil Metallurgy Electronics and Communication Engineering Automation / Instrumentation Electrical Engineering Electronics and Telecommunication IT CS Mechanical Engineering
Job will expire on	04 May 2024

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Job Description :

The position is responsible for providing quality and timely completion of requests related merchant fund release. It also includes complete research and reconciliation of merchant accounts.
This role includes managing inbound as well as outbound calls with an 80/20 calling ratio.
Requires the handling of requests by partnering with internal teams as well as client managers.
Provide service & support to Merchants, Processors, MS TSC, Banking, SRG/KOAT, Contract Review, Submissions, ESSU, CMS, Acquisition, Network Development, Risk Management, and Welcome Acceptance.
Review, analyze, and process merchant requests from the simple to the complex.
Review, understand, and apply information from business and legal documents, i.e., Articles of Inc., Business license, Guarantee Agreements, IRS documents, AMEX Terms and Conditions, Policies and procedures and PAD Agreements in order to fulfill critical maintenance requests.
Ensure timely execution of cases and following strict deadlines for enhanced merchant experience.

Eligibility :