Finastra is hiring for Software Engineer

www.dJobbuzz.com 25/06/2024

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Job Description :

Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs
Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Finastra environments
Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams
Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client’s satisfaction and product quality
Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported
Validate defects thoroughly by ensuring that the described scenarios are fixed
Build and provide simple scripts with the assistance of senior colleagues when necessary
Write technical specifications and best practices documentation
Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed

Eligibility :

Academic qualifications : B.E/B.TECH or MBA
Specializes/expert in Capital module and Derivatives.
Any Functional domain/Technical certification and .NET exposure would be an added advantage
Should be good at analytical, problem solving and trouble shooting skills and written/verbal communication skills
Aspires to learn, share knowledge, possesses right attitude and is a team player
Ability to work independently as well as part of a customer facing team