Flipkart is hiring for Assistant Manager

www.djobbuzz.com 20 Apr 2024
Company Name
Flipkart
Company Website
http://flipkart.com
Job Role
Assistant Manager
Job Type
  • Fresher
  • Experienced
Job Location
  • Gurgaon
Education
  • Graduate
  • Diploma
Job will expire on
30 Apr 2024

Eligibility Criteria

  • Graduate / Diploma (10 + 2 + 3 / 10 + 3)

Job Description

  • Conduct New Hire Training Batches
  • Conduct Refresher Training Batches
  • Creation of Process Documents
  • Update Process Manuals
  • Sending Process updates to the operations floor and vendor partners
  • Conducting Fortnightly Online Assessments
  • Call Analysis – Detractor, Passive & Promoter
  • Taking Calls for Process improvement
  • Maintaining Training MIS
  • Participating in Weekly Call Calibrations with Partners
  • Ensure quality based intervention.

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