Wipro is hiring for Associate

www.djobbuzz.com 21 Apr 2024
Company Name
Wipro
Company Website
http://wipro.com/
Job Role
Associate
Job Type
  • Experienced
  • Fresher
Job Location
  • Gurgaon
Education
  • Graduate
Job will expire on
01 May 2024

Eligibility Criteria

  • Resolve client queries as per the SLA’s defined in the contract
  • Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
  • Document and analyze call logs to spot most occurring trends to prevent future problems

Job Description

  • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
  • Update own availability in the RAVE system to ensure productivity of the process
  • Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
  • Follow standard processes and procedures to resolve all client queries
  • Resolve client queries as per the SLA’s defined in the contract

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