Phone Pe is hiring for Onboarding specialist

www.djobbuzz.com 29 Apr 2024
Company Name
Phone Pe
Company Website
http://phonepe.com/
Job Role
Onboarding specialist
Job Type
  • Experienced
  • Fresher
  • Non Technical
Job Location
  • Bengaluru/Bangalore
Education
  • Graduate
Job will expire on
09 May 2024

Eligibility Criteria

  • Have excellent written and verbal communications
  • Have good learnability
  • Be an active listener and deal well with objection
  • Have strong customer orientation and ability to adapt/respond to different scenarios
  • Be a team player, flexible and open to feedback
  • Ability to multitask, prioritise, and manage time effectively
  • Should be able to speak in English and Hindi
  • Graduation (10+2+3) is Mandatory 
  • 0 - 2 years of work experience in a customer facing role
  • Multilingual skills (spoken + written) in South Indian languages are preferred

Job Description

  • Act with integrity & think customer-first in every interaction
  • Handle basic PhonePe account and transaction related queries
  • Ability to flex between phone & data channels
  • Follow specified process guidelines to bring about resolution
  • Build customer trust through their interaction
  • Ability to meet hourly & daily productivity goals
  • Leverage internal processes and resources to drive resolution
  • Escalate appropriately taking support from relevant teams to resolve customer issues
  • Recommend process improvements
  • Engage & Educate customers so they’re able to leverage PhonePe to the fullest

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