Relatient is hiring for Software Engineer

www.djobbuzz.com 28 May 2024

Job Type

Job Location

Education

Branch

Bachelor's degree or equivalent experience in lieu of a degree is required.
1+ years of experience in a customer support role, preferably in a technical support role.
Some experience with SQL (Basic Queries), or Advanced SQL (e.g. Joins)
Basic understanding of programming / scripting language(s)

Enhance overall Relatient client experience
Resolve client complaints and product troubleshooting via phone, email, and/or support cases
Submit and assign support cases to the appropriate department
Monitor support portal and keep client updated on status of case(s)
Properly prioritize client requests
Guide client with solutions when issue appears to be user error/lack of knowledge
Utilize computer technology to handle high call/support ticket volume
Work with team leads to ensure proper customer service is being dlivered
Close out or open call/email records in support portal
Transfer clients to appropriate department(s)
Inform support team when issue(s) are high priority
Basic research of issues before assigning case(s)
Web Portal training/support
Client notification of case resolution(s)