Mitsogo Recruitment Drive 2024 | Off Campus Drive Freshers Apply Now

www.djobbuzz.com 07 Oct 2024
Company Name
Mitsogo
Company Website
https://www.mitsogo.com/
Experience
0 Year
Job Role
Product Support Engineer
Job Type
  • Fresher
  • Off-campus
Job Location
  • Chennai
Skills
  • Android
Education
  • BE/BTech
Branch
  • CS
  • IT
Batch
  • 2023 Batch
  • 2024 Batch
Job will expire on
17 Oct 2024

About Company

Ever since its establishment almost a decade ago, Mitsogo has been rewriting the concept of Enterprise mobility. As a leading provider of Business Mobility and Enterprise Management solutions, we bring a fresh perspective on how businesses function along with a vision to empower the digital workplace. Our main goal is to provide world-class security for all your corporate endpoints with a touch of simplicity. Our flagship product, Hexnode, realizes this vision to define the phrase ‘device management simplified’.

With customers and partners from more than 100 countries, we have an active community that strives to meet our goals. Our dedicated team works together to build, transform, and reinvent technology to provide our customers with the best experience in the industry.

Eligibility Criteria

  • Bachelor’s degree in Engineering B.E./B.Tech - 2023 and 2024 passed out.
  • Flexible to work in shifts, including a willingness to work on a 24/5 rotational basis.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills and a passion for customer service.
  • Basic knowledge of multiple platforms (Windows, Mac, iOS, Android) is a plus

Job Description

  • Assist users via phone, chat, email, or support tickets raised through our portal or website.
  • Log, validate, and diagnose user issues across our full range of products and applications.
  • Provide solutions through information gathering, analytical troubleshooting, and problem research.
  • Escalate issues to the appropriate resolution group when necessary.
  • Resolve customer queries effectively to ensure customer satisfaction and delight.
  • Collaborate effectively within a team environment while maintaining a pleasant, professional, and courteous demeanor.