Entercoms Solutions Private Limited is Hiring for Support Engineer - Graduate

www.djobbuzz.com 21 Mar 2021

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Entercoms helps its customers accelerate the transformation of their service supply chains through deep domain expertise and technology.
Entercoms achieves this through a BPaaS engagement model that focuses on business outcomes at speed. Within 90 days of their engagement, Entercoms’ clients see benefits in areas such as on-time delivery performance, asset uptime, spares inventory, forecast accuracy, field service technician utilization, remote diagnostics accuracy, and service revenue.

Computer Hardware knowledge is mandatory
Basic English communication
Desktop troubleshooting
Job Responsibility
Supporting Customers Business Process.
Comprehend and audit tech support activities pertaining to computer hardware, warranty parts and dispatches.
Assist team members for tech support case log audits through email chat.
Reviewing web based dispatch orders and processing as per set guidelines.
Comprehend troubleshooting notes on dispatch orders and relate it with parts requested.
Validate troubleshooting and correctness of the orders.
Understanding of the ticketing tool.
Experience/ Willing to work in online support.
Compliance with company policy, process and procedure.
Willing to work in night shift, when required.