FUJITSU CONSULTING INDIA recruitment drive for Freshers

www.djobbuzz.com 03 Nov 2022
Company Name
FUJITSU CONSULTING INDIA
Company Website
https://www.fujitsu.com/in/about/local/consulting/
Salary
2.50 to 3.00 Lacs
Job Role
Service Desk Agent
Job Type
  • Off-campus
  • Fresher
Job Location
  • Pune
Education
  • BA
  • BCom
  • Bsc
  • BCA
Batch
  • 2022 Batch
  • 2023 Batch

About Company

Fujitsu Consulting India Private Limited (FCIPL) is the IT services consulting arm of Fujitsu Group. Fujitsu Consulting integrates the core expertise of the Fujitsu companies and its partners to deliver complete business solutions in the areas of IT Consulting, Managed Infrastructure Services, Application Services and ERP. Fujitsu Consulting India is a Global Delivery Centre and is ably supported by its skilled workforce across development centers in Pune, Bangalore, NOIDA and Hyderabad to enable delivery of services to more than 36 countries.


Our lines of business includes Managed Infrastructure Services, Business Application Services and Enterprise operations Services. We were the first in India and second in the world to be assessed with CMMI L5 for services. This enables us to offer our clients quality, predictable and continuously improving deliverables every time. With over 200 projects across verticals we endeavor to add value through our services to our customers and offer our employees world class work ecosystem to perform.

Eligibility Criteria

  • 2022 Batch (Already Passed Out) & 2023 Batch (Current Final Year)
  • Eligible Degree :- B.A, B. Com, BSc & BCA
  • Designation: Service Desk Agent
  • Job location: Talawade, Pune
  • CTC- 2.50 to 3.00 Lacs per Annum 
  • Bond Type- 2 years

Job Description

  • Should be handling Call / Chat / Email Support to end users
  • Identifies issues create Service Request or Incident based on the issue type, and provide L1 resolution, on call
  • Should flag any priority incidents immediately to the SME
  • Ensures Incident records are kept up to date throughout the life of the Incident, additional information is documented as it becomes available, and progress updates/user chases and other actions are taken towards resolution
  • Ensures that Incidents which are resolved without leaving the Service Desk are flagged as being a First Time Fix
  • Executes required tracking of knowledge base usage and opportunities (voting and rating as required) as well as Sense and Respond activities/actions
  • Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
  • Anticipate customer needs and effectively addressing concerns related to their issue or resolution
  • Ensures that contingency plans are understood and followed if the Service Desk tool is unavailable
  • Identifies new requests that are not Incidents and manage them appropriately
  • Monitors auto-generated incidents from event / alert monitoring, ensuring that they are correctly prioritized, and action taken accordingly
  • Contacts Resolver groups to progress Incident, Problem and Change chases initiated by the user
  • Contacts the user for agreement to close, ensuring the 3 strikes and out policy is employed
  • Checks the Incident classification and reset as necessary
  • Enters Incident closure details, and mark the Incident as closed, ensuring appropriate closure codes are used
  • Understands and operates escalation procedures - escalates and progresses incidents as required whilst keeping the user informed
  • Records Incidents/Changes/Service Requests within the Incident Management tool and assigns to the appropriate Resolver

Similar Opportunities

Latest Posts