Teleperformance is hiring for Customer Support Executive

www.djobbuzz.com 09 Feb 2024
Company Name
Teleperformance
Company Website
http://teleperformance.com/
Job Role
Customer Support Executive
Job Type
  • Fresher
  • Experienced
Job Location
  • Gurgaon
Education
  • Graduate
Branch
  • Aerospace Engineer
  • Electromechanics Engineering
  • Thermal Engineering
  • MBA
  • Industrial Engineer
  • Automobile Engineering
  • Electrical and Electronics Engineering
  • Production Engineering
  • Mechatronics
  • Chemical
  • Mining
  • Civil
  • Metallurgy
  • Electronics and Communication Engineering
  • Automation / Instrumentation
  • Electrical Engineering
  • Electronics and Telecommunication
  • IT
  • CS
  • Mechanical Engineering
Job will expire on
19 Feb 2024

Eligibility Criteria

  • Graduate in any stream.

Job Description

  • Assist customer in resolving any open requests for support, assistance, information on upgrading etc.
  • Complete Training Needs Analysis to confirm the Training is applicable.
  • Design Training content with the Learners needs in mind.
  • Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for Email/calls.
  • Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)
  • Completes all training and development activities in timely manner.
  • Understanding of escalation handling procedures.

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