Freshersvoice is hiring for Software Engineer

www.dJobbuzz.com 30/04/2024

Company Name	Freshersvoice
Company Website	https://www.freshersvoice.com/
Job Role	Associate Software Engineer
Job Type	Fresher Experienced
Job Location	Bengaluru/Bangalore
Education	BE/BTech
Branch	IT CS
Job will expire on	10 May 2024

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Job Description :

The Immediate Response Center (IRC) provides outstanding incident management services based on ITIL standard methodologies.
The IRC Event Management (EM) represents a subset of IRC operations crafted to minimize potential client database, system, network, and application incidents through proactive monitoring techniques and brand-new automated tools.
As a Technical Support Engineer-I, you will provide technical support for internal tools/applications and processes.
In this role, you will proactively supervise system/application alarms, investigate, analyze, resolve, or advance alarms and service requests.
Your responsibility also includes prioritizing and leading the work queue by service level agreements, detailing investigation and issue resolution, prioritising issues to appropriate second-level resources for resolution, and investigating and diagnosing performance issues of tools/applications.
Additionally, you will fix this by capturing information, shadowing end users, testing workflows internally/externally, analyzing log files, querying tables, and updating database fields.

Eligibility :